Listening, the most neglected part of communication, falls into several categories, knowledge of which will help you choose the best type of listening to be an effective communicator. This knowledge distinguishes effective listeners from ineffective ones, as well as making one an effective listener.
The degree of attention, the perspective considered and the objective of the listening determine the type of listening that is carried out. The various types of listening can be classified into two main types: positive and negative. Positive listening benefits the listener, the speaker and society in general. Positive types of listening include sensitive listening, active listening, evaluative listening, relational listening, and appreciative listening. Negative listening is flawed and therefore does not serve the purpose of one or more of the parties to the communication.
The following exposition offers several types of listening.
In passive listening, none of the speaker’s words enter the listener’s mind. The speaker’s words do not activate the listener’s thought process. But the listeners are physically present but mentally absent. The listener may have decided to ignore the speaker due to a preconceived notion or a boring presentation by the listener. The responsibility for this type of negative listening falls on the speaker, who may not have aroused the listeners’ interest.
Marginal listening, also known as selective listening, is slightly better than passive listening in that the speaker’s information is heard in chunks rather than in its entirety. The listener occasionally raises his head to take in some information, probably because he finds it pleasing or conforms to his existing views. But, the listener may be missing the important part of the speaker’s message. This can also be classified as a type of negative listening, as the important part of the message is ignored and the benefit is lost.
In this type of listening, the listener takes in and absorbs information according to the listener’s own point of view or perspective that dominates the speaker’s perspective, even if the speaker’s point of view merges with the listener’s. In other words, a larger view of the speaker is ignored or given a less prominent place and a limited view of the listener is retained. This is also classified as a negative type of listening. It is similar to a person with jaundice who looks at the world and believes that the environment is green. The vision is far from certain.
Empathetic listening, which is also known as “sensitive listening,” is the opposite of projective listening in that only the speaker’s opinion is efficiently taken in, while the listener’s is completely ignored or given. less importance. If a proper balance is struck between two viewpoints, it could be classified as positive. Due to the dominance of the speaker’s view only, it should be called negative listening and should therefore be improved. Being too empathic with others can leave the larger perspective to the wind or lead to the listener being exploited. But there are some characteristics of this type of listening. They include building trust, facilitating the release of emotions, reducing tensions, creating a positive climate for negotiations, etc. (www.beyondintractability.org/essay/empatic_listening). Listeners must attend, support and empathize with the speaker.
Since empathic listening builds relationships, it can also be called ‘relationship listening’.
Teacher. Asha Kaul believes that empathic listening together with active listening would prove to be the ideal listening in which the objectives of the message are best met. (Kaul Asha, Business Communication, Prentice Hall of India, New Delhi, 2004, p.41.)
Practice this for best results.
Dick Connor, Jeffery P. Davidson’s mentor, had a good habit. When the latter used to meet with the former to discuss new items and key ideas, which used to happen at the dining table, the former used to record the discussions.
Dick Connor first gave Jeffrey the recorded cassette, which was recorded by Dick Connor as the discussion of the new article and key ideas took place. Dick Connor used to record discussions of important meetings. Jeffrey, when he first started listening to the cassette tape, was surprised to gain many valuable insights from listening to the tapes that he did not get during the live discussions no matter how attentive he was and no matter how diligently he took notes of the discussions. .
In fact, the insights he gained while listening to the tape were better than those he observed and took notes on during the actual discussions. Jeffery felt that note taking should be done after listening to the tapes and not during discussions.
Davidson P. Jeffrey, How to Get Noticed and Get Ahead in the Business World, Jaico Books, Bombay, 1995, pp-81-82
Active listening may also be referred to as “attentive listening” or “deliberate listening.”
Active listening takes place when the listener is active, which is born from the active participation of the listener. The listener displays a forward-leaning body posture, seeks clarification, and gives feedback. Active listening is highly involved listening.
Ideal listening occurs when active listening is combined with empathic listening in which the views of both the listener and the speaker are fused in the right balance.
Responsibility for active listening to happen rests solely with the speaker, who must be able to generate interest in the topic through a proper introduction, etc.
Attentive listening requires attention skills, monitoring skills, and reflection skills. (Raman, Meenakshi and Singh, Prakash, Business Communication, Oxford University Press, New Delhi, 2006, pp.99-100.) Attention skills include an engaged posture, proper body movement, adequate eye contact, and a distraction-free environment . The following skills include an appropriate display of interest, an appropriate invitation to the speaker, moderate encouragement nodes, infrequent questions, and attentive silence. Reflection skills include paraphrasing, reaffirming the speaker’s emotions, restating the speaker’s intended meaning, and stating the summary of ideas at intervals.
In evaluative listening, the listener evaluates the value of the message or compares it to what is normally considered better. You can do this simultaneously while listening or by stopping for a moment. Since evaluation takes place in this type of listening, the listener can decide to continue listening or to stop listening. Alternatively, you can dedicate yourself to framing the scrap statement. Therefore, evaluative listening can lead to a positive or negative outcome depending on the open mind and intellect of the listener.
The listener pretends to be listening even though he is not really listening. Also known as pseudo listening. Use your body posture and eye fixation on the speaker to show that you are listening. The goal of such listening is to please the speaker or other observers. This is similar to passive listening, except that there is no dishonesty on the part of the listener in passive listening, whereas false listening is born out of dishonesty. This is the most undesirable type of negative listening.
Informative listening takes in a lot of information with full concentration and thus helps to understand the message being conveyed. Due to the intensity of the effort in taking in most of the information, the message is understood almost as intended. This is the best way to learn and an ideal way to listen. While absorbing what is given to him by teachers or while receiving instructions from superiors or when the subordinate is explaining the problem he is facing, the listener engages in informational listening. Informative listening requires a lot of attention.
Informative listening is the first stage of positive listening from which other types of listening originate, such as attentive listening, evaluative listening, empathic listening, etc.
Informative listening requires good vocabulary, concentration and memory to be effective in achieving its purpose (Raman, Meenakshi and Singh, Prakash, Business Communication, Oxford University Press, New Delhi, 2006, p.98.).
The main purpose of appreciative listening is to appreciate and therefore enjoy the way the message is delivered, but not to take advantage of the content or meaning of the message. Appreciative listening often takes place while listening to music or when enjoying the speaker’s style or other features unrelated to the content.
The best benefit of appreciative listening is obtained depending on three conditions: presentation, perception and previous experience. (Raman, Meenakshi and Singh, Prakash, Business Communication, Oxford University Press, New Delhi, 2006, p. 101.). Presentation factors include the speaker’s style, medium, setting, and personality. Second, the listener’s perception, which again depends on the listener’s attitude and expectations, determines how the presentation is viewed. Ultimately, the listener’s prior experience and familiarity with the speaker determines whether or not he will enjoy the presentation. Existing positive opinion or familiarity with certain inherent and insignificant drawbacks in the presentation can help appreciate the presentation.
Informational listening when combined with evaluative listening becomes critical listening.
Critical listening is valuable when someone asks us to buy their product or service. We listen critically when someone makes an incredibly good offer or comes up with a new idea to solve problems. Similarly, we engage in critical listening when listening to politicians, new paper accounts, coming up with revolutionary ideas to change existing policies, etc. Aristotle has proposed three precautions to be observed in order to make an effective criticism. They are ethos (speaker’s credibility), logos (logical arguments), and pathos (emotional appeals).
Critical thinking leaves one a highly logical person. But, emotions like faith and the ability to see what is not visible, like what was seen by great business leaders like Ambani, Bill Gates, Narayana Murthy, etc., fall outside the logic, although they are very essential for success. high level. A very logical person is not emotional and therefore remains mediocre all his life.
The discriminating listener is one who is sensitive to changes in the speaker’s frequency, loudness, force, pitch, and emphasis on different words or ideas. Whoever listens carefully or critically or with the intention of evaluating or appreciating the speaker has to listen with discernment.
Discriminative listening requires the best listening skills stripped of any auditory defects, awareness of word nuances, awareness of sounds and pronunciations, and the ability to detect non-verbal cues from the speaker.
In literal listening, only the content is taken in, ignoring the relationship between the facts in the content. Because of this, the meaning of the message is lost.
Understanding types of listening will prepare one against negative listening. The person who listens in a positive way is destined to achieve the purpose of that listening.